Ensure your food safety with expert guidance—don't face the challenges alone.

Manufactures

Restaurants/Retailers 
24/7 access to experienced food safety professionals

  • Rapid response to your inquiries and concerns

  • Comprehensive knowledge of current city, state, and regulatory requirements

  • Specialized experts tailored to your specific commodity

  • Personalized, one-on-one communication for focused support

  • Advanced video conferencing capabilities for clear, real-time collaboration

  • Detailed written transcripts of all calls for accurate record-keeping

  • Strict confidentiality to safeguard your privacy and proprietary processes

  • Proven expertise serving both food manufacturers and retail restaurants

MANUFACTURES (USA, EU and Africa)

Every food manufacturer shares a common objective: to deliver safe, wholesome products to their customers. Small and medium-sized manufacturers and suppliers deserve accessible, expert food safety support to meet this essential goal. Hiring a full-time food safety specialist can be cost-prohibitive—this is where Food Safety On-Call offers a practical solution.

We provide flexible, on-demand food safety expertise to address your questions and challenges promptly. Our services include, but are not limited to:

  • Food Safety Program Compliance: HACCP, FSMA, FSVP, and more

  • Corrective Action Guidance and Implementation

  • FDA and USDA Regulatory Compliance Support

  • Customer Complaint Resolution Assistance

  • Video Consultations for Issue Resolution

  • School Lunch Nutrition Guidance and Calculation

  • Third-Party Audit Program Development, Gap Analysis, and Audit Preparation

  • Detailed Written Transcripts of Every Interaction

Food Safety On-Call empowers your business with expert support exactly when you need it, helping you maintain compliance, manage risks, and protect your brand reputation efficiently and affordably.

RESTAURANT/RETAILERS

Our Expertise

24/7 Call-In Center
We offer a dedicated 24/7 call center for your restaurant partners to promptly address Department of Health non-compliance issues, including critical violations, foodborne illness complaints, inspection failures, and store closures. Partners simply submit a request, and a qualified professional will contact them immediately to rectify any deviations and ensure compliance.

QA Food Safety KPI & Statistical Analysis
Our experts deliver detailed individual and summary reports, providing your QA team with actionable, data-driven insights. These customized analyses can be tailored by date ranges, regions, managers, stores, or specific findings to enhance training effectiveness and drive collaboration across your operational teams.

Department of Health Compliance Support
We guide you through the complexities of meeting and exceeding health department regulations. Our support includes inspection preparation, store closure management, documentation upkeep, and implementation of food safety best practices.

Sanitation Solutions
We design and maintain sanitation protocols that align with your facility’s unique needs. Services include creating cleaning schedules, staff training on hygiene standards, and ensuring compliance with local and federal regulations. Our expertise extends to food safety infrastructure such as optimal sink placement, approved equipment, and chemical management systems.

Pest Control Management
Our team develops corrective action plans for pest control issues and provides ongoing best practices to maintain a pest-free environment, safeguarding your operations from potential contamination risks.

Crisis Management
In case of a food safety crisis, we deliver immediate support including risk assessment, crisis communication strategies, and remediation plans designed to restore safety and operational confidence swiftly.

Flexible Retainer Options
Service retainer plans are available with monthly or yearly billing. Phone and video support ensure expert assistance is always accessible when you need it most.